Phew! The power of undoing a sent email

11 May Phew! The power of undoing a sent email

I just sent a sensitive business email and I wanted to keep one of our advisers across the contents of it. So I blind copied him on the email.

Except…

In my rush to get things done, I copied the wrong ‘John’. The actual John whose email was entered into the BCC field was a John that I really do NOT want to be exposed to the contents of the email.

I process over a hundred emails a day, so I don’t delay in pressing SEND when I’ve reviewed the email.

As the email was being sent, I had one of those moments when your heart races into your throat. I had the wrong person blind copied. The. Worst. Feeling. Ever.

But now is when I’m happy to be using Google Apps for Domain for our email. (In fact, I so happy with the service for so many reasons.)

There’s a feature in Google email for businesses which lets you undo your send, so long as it’s within a minute or so of pressing Send. So I was able to undo the send, copy the right John onto the email, and move forward again.

Heart back into chest.

Yet another example of why having the right tools, configured in the right way, is so essential to a small but growing business.

Zac Zavos
zaczavos@gmail.com
3 Comments
  • Nick
    Posted at 04:59h, 13 June Reply

    By “Google email” you don’t mean Gmail do you? What is this feature and how do I get it?
    :)

  • Zac
    Posted at 23:15h, 04 August Reply

    Hi Nick – Google has a service called Gmail for Business (it used to be called ‘Apps for domain’ I believe).

    This allows you to send from your company domain as opposed to NAME@gmail.com .

    The feature is a lab product and is available in both gmail and gmail for business.

    In Gmail, click: Settings > Labs and then search for a lab featured called ‘Undo Send, by Yuzo F’

    Then enjoy!

  • James Farmakidis
    Posted at 08:52h, 14 December Reply

    Dear Zac,
    I believe that the first word of this blog entry’s title would be a brilliant trademark for the same service you so entertainingly describe. Did you realise how much of a genius you really are?
    Regards,
    James
    PS: Is entertainingly a real word?

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